webstation.convergys.com

Agent WebStation

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation - Main. Connecting to Agent WebStation. Agent WebStation provides tools that allow agents to view their personal contact statistics and schedule information on their workstations using Internet Explorer and the ConvergysNow ( https:/ mycvg.convergys.com. Note: Please allow Pop-ups for Agent WebStation. Back to Table of Contents. Agents can access their schedule from the Convergys Now web site while connected to the Convergys Network. Agent ...

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Agent WebStation | webstation.convergys.com Reviews

<META> DESCRIPTION

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation - Main. Connecting to Agent WebStation. Agent WebStation provides tools that allow agents to view their personal contact statistics and schedule information on their workstations using Internet Explorer and the ConvergysNow ( https:/ mycvg.convergys.com. Note: Please allow Pop-ups for Agent WebStation. Back to Table of Contents. Agents can access their schedule from the Convergys Now web site while connected to the Convergys Network. Agent ...

<META> KEYWORDS

1 planning &

2 management process

3 webstation main

4 stats viewer

5 time off manager

6 schedule preferences

7 schedule bidding

8 table of contents

9 introduction

10 features and benefits

CONTENT

Page content here

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planning &,management process,webstation main,stats viewer,time off manager,schedule preferences,schedule bidding,table of contents,introduction,features and benefits,layout and design,my preferences,open internet explorer,that content

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Agent WebStation | webstation.convergys.com Reviews

https://webstation.convergys.com

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation - Main. Connecting to Agent WebStation. Agent WebStation provides tools that allow agents to view their personal contact statistics and schedule information on their workstations using Internet Explorer and the ConvergysNow ( https:/ mycvg.convergys.com. Note: Please allow Pop-ups for Agent WebStation. Back to Table of Contents. Agents can access their schedule from the Convergys Now web site while connected to the Convergys Network. Agent ...

INTERNAL PAGES

webstation.convergys.com

1

Agent WebStation - Stats Viewer

https://webstation.convergys.com/agentops/help/statsviewer.html

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation Â Stats Viewer. The StatsViewer allows agents to view personal contact statistics and compare them with the average contact statistics per agent within the contact center. There are 4 time frames which to view: Daily, Weekly, Month, and Year-To-Date. Use the calendar to the right to change dates and to specify how the data is shown by modifying the Data Display section. Back to Table of Contacts. AHT - This is the logged in agent's average ...

2

Agent WebStation - Time Off Manager

https://webstation.convergys.com/agentops/help/timeoffmanager.html

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation Â Time Off Manager. The Time Off Manager feature allows you to request time off and view information about your requested time off, including a summary of vacation time you have earned, taken, or plan to take. You are also able to enter holiday preferences to say whether you would prefer to work, have the day off, or have no preference. Back to Table of Contents. Back to Table of Contents. In the my time off. This section contains informati...

3

Agent WebStation - Schedule Viewer and Trades

https://webstation.convergys.com/agentops/help/scheduleviewer.html

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation Â Schedule Viewer / Trades. The Schedule Viewer and Schedule Trades section is the heart of WebStation. From these screens you are able to view, change, and trade your schedule. The menu selection to the left of the Schedule Viewer defaults to the My Schedule tab and the Schedule Trades defaults to the My Trades tab. Back to Table of Contents. Back to Table of Contents. The my schedule changes. This schedule trade request is pending approval.

4

Agent WebStation - Schedule Preferences

https://webstation.convergys.com/agentops/help/schedulepreferences.html

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation Â Schedule Preferences. Note: In the schedule generation procedure those with schedule preferences entered are at an advantage over those without. Even high ranked agents without schedule preferences will be at a disadvantage to even lower ranked agents. Back to Table of Contents. How to set Custom preferences. In the Custom tab, click the edit your custom preference priorities. Set the priorities in the order you prefer. The Days Off prefe...

5

Agent WebStation - Schedule Bidding

https://webstation.convergys.com/agentops/help/schedulebidding.html

Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation Â Schedule Bidding. Choose schedule patterns for bidding. Choose your sorting options. Back to Table of Contents. Choose schedule patterns for bidding. This page has the Schedule Bidding patterns. Select a pattern that you want to bid on. This takes you to the Schedule Bidding sort page. Back to Table of Contents. Choose your sorting options. To enter your schedule pattern bids. Back to Table of Contents. Back to Table of Contents.

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Main Menu Quick Links. Schedule Viewer / Trade. Agent WebStation - Main. Connecting to Agent WebStation. Agent WebStation provides tools that allow agents to view their personal contact statistics and schedule information on their workstations using Internet Explorer and the ConvergysNow ( https:/ mycvg.convergys.com. Note: Please allow Pop-ups for Agent WebStation. Back to Table of Contents. Agents can access their schedule from the Convergys Now web site while connected to the Convergys Network. Agent ...

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