telephoneconsultationservices.co.uk
Telephone Triage Training | Consultancy | Online Training Courses | Telephone Consultation Services Ltd
http://www.telephoneconsultationservices.co.uk/index.php/resource-offers
Setting up Telephone Services. Useful Links and Resources. Telephone Consultation Services Ltd offers the following useful links and resources for information on latest guidelines, legislation and clinical information to support health care professionals and providers in delivering telephone consultation triage and assessment services. Telephone Triage in the US. Are you interested in telephone triage practice in the US? Visit the home page of Teletriage Systems. Telephone Consultations and Triage EBook.
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: Callers Teach Us.........
http://nursetriage.blogspot.com/2015/01/callers-teach-us.html
Saturday, January 17, 2015. Seasoned telephone triage nurses know that a good majority of the time spent with callers is all about education. We teach them causes of symptoms; symptom management; medication management; and parameters to watch for that could indicate an urgent need for evaluation. However, have we stopped to think about how much our patients teach us? Subscribe to: Post Comments (Atom). View my complete profile. Please Visit: TeleTriage Systems' Blog and Training Services.
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: High Risk Calls
http://nursetriage.blogspot.com/2015/06/high-risk-calls.html
Monday, June 22, 2015. Practically any call can turn out to be high-risk, but there are some that triage nurses should be especially attuned to. The typical ones that most think of are breathing issues, chest pain, abdominal pain, trauma, suicide and overdose calls. However, there are other red flag calls to be concerned about. A patient calls for an albuterol inhaler refill. How often are they using it? What are the symptoms now? Telephone triage is about constantly assessing, planning, and thinking abo...
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: Time Management
http://nursetriage.blogspot.com/2014/08/time-management.html
Monday, August 25, 2014. It allows you to get the information you need much more quickly and keeps the caller focused. Saying, "What can I help you with? Is a very broad question and makes it harder to keep the call under control. After all, we know that one symptom can influence another. You cannot be a successful telephone triage nurse overnight. It takes time to learn and change the way you think. It is not like any other area of nursing you have experienced. August 25, 2014 at 1:05 PM.
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: August 2014
http://nursetriage.blogspot.com/2014_08_01_archive.html
Monday, August 25, 2014. It allows you to get the information you need much more quickly and keeps the caller focused. Saying, "What can I help you with? Is a very broad question and makes it harder to keep the call under control. After all, we know that one symptom can influence another. You cannot be a successful telephone triage nurse overnight. It takes time to learn and change the way you think. It is not like any other area of nursing you have experienced. Subscribe to: Posts (Atom).
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: "Good Help is Hard to Find"
http://nursetriage.blogspot.com/2015/07/good-help-is-hard-to-find.html
Wednesday, July 22, 2015. Good Help is Hard to Find". Good help is hard to find". How many times have we heard that one? It is actually not that good help is hard time, but often is hard to keep. There have been many articles, books and seminars on staff retention, and there are some great ideas that can be obtained. However, it all comes down to staff appreciation. July 23, 2015 at 2:45 PM. So, what is the name of your employer? July 23, 2015 at 6:18 PM. Nurse Telephone Triage Service.
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: July 2015
http://nursetriage.blogspot.com/2015_07_01_archive.html
Wednesday, July 22, 2015. Good Help is Hard to Find". Good help is hard to find". How many times have we heard that one? It is actually not that good help is hard time, but often is hard to keep. There have been many articles, books and seminars on staff retention, and there are some great ideas that can be obtained. However, it all comes down to staff appreciation. Subscribe to: Posts (Atom). View my complete profile. Please Visit: TeleTriage Systems' Blog and Training Services.
nursetriage.blogspot.com
The Nurse Telephone Triage Blog: July 2014
http://nursetriage.blogspot.com/2014_07_01_archive.html
Wednesday, July 9, 2014. Smile Your callers will know it. Our callers need to know that they are being heard, appreciated, and supported. I cannot think of a better way than adding smiling to our phone etiquette. If the caller feels that they had a good interaction with you, then they are more likely to listen to your advice and follow it. In return, they will give positive feedback to their physician's office and everyone benefits. So, the next time you pick up that phone, ask yourself, "Are you smiling?
SOCIAL ENGAGEMENT