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Output Desk Archives - Knowledge Base

The smart Live Chat software to convert your visitors into customers.

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Output Desk Archives - Knowledge Base | support.outputdesk.com Reviews
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The smart Live Chat software to convert your visitors into customers.
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Output Desk Archives - Knowledge Base | support.outputdesk.com Reviews

https://support.outputdesk.com

The smart Live Chat software to convert your visitors into customers.

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1

OMessenger Archives - Knowledge Base

http://support.outputdesk.com/om

Private Instant Messaging Solution brings your entire office in your desktop. Learn about the required things and the steps to install OMessenger. Minimum requirements to install. How to set OMessenger Server settings. How to run OMessenger.jar in Ubuntu. Learn the setup of Messenger. How to add an user. How do add a custom Group Name. How do prevent users from clearing the Log. How do customize OMessenger for your language. OMessenger has various helpful Key and Server Pro features.

2

Manage Department - Knowledge Base

http://support.outputdesk.com/manage-department

Edit / Delete a Department. Listing Department in Chat window. Output Desk helps you to delight your customer with right answers without making them to wait for a long time using Department. Departments are managed in the Administrator’s account. Departments are listed under Department Menu. To add a department,. Click Add “ ” icon associated at the right corner of the Department page. Choose the Operators for the department and Click Save. Edit / Delete a Department. Listing Department in Chat window.

3

Manage Operators - Knowledge Base

http://support.outputdesk.com/manage-operators

Operators can be managed only in Administrator’s dashboard. Administrator can add, remove or edit operators. Routing the chats on which the operators are specialized at, can also be set by Administrator. Operators will be listed with their profile picture, email id. Those operators who are assigned as Administrator, will be tagged as “Administrator”. To create an operator,. Click add “ ” icon on the top right corner of the Operator Menu. Provide username, email id, password credentials for the operator.

4

Operators & Departments Archives - Knowledge Base

http://support.outputdesk.com/outputdesk/operators-departments

Manage and organize operators and departments as well. We can Install for you. On-Premises Output Time Application can be installed in your Server by our technical team for free. Q & A. Instant Messenger for Office. And Time Management tool. Live Chat to convert your visitors into customers. Private secure messenger for your office. Project Management with Time Tracking. Proudly powered by Srimax.

5

Chat Features - Knowledge Base

http://support.outputdesk.com/chat-features

Setting Tags to chat. Operator to Operator chat. To improve the quality of your support and guidance to your visitor, Output Desk has added up impressive features as,. Setting Tags for Chat. Operator to Operator Chat. With Group Chat You can add multiple operators under discussion with your visitor. To add operator to group chat,. Click Group chat icon. You can add all the operators as you wish. To remove operators, click “cancel” icon associated with each operator under Group Chat icon. Operators can us...

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