blog.cafex.com
CaféX Blog | call center
http://blog.cafex.com/topic/call-center
Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments. Up a pa...
blog.cafex.com
CaféX Blog | collaboration
http://blog.cafex.com/topic/collaboration
Read our latest blog posts. Chime - A Year On, Embracing Business Driven Collaboration. It’s nearly a year since we showed Chime. At Enterprise Connect 2016 and won best in show. For the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 0 Comments Click here to read/write comments. Head of Social Media BBC Wales.
blog.cafex.com
CaféX Blog | Omnichannel
http://blog.cafex.com/topic/omnichannel
Read our latest blog posts. Three Digital Customer Engagement Must-Have’s for Contact Centers to Level-Up in 2017. Digital technology is fast transforming the contact center industry. In 2017, predictions spanning from artificial intelligence to cloud have been made concerning technologies that will dominate customer experience success. For businesses looking to level up their game, here are three fundamental customer engagement strategies that must not be missed. Tipping the Scales with Co-Browsing.
ciprinside.co.uk
Conference speakers
http://www.ciprinside.co.uk/conferences/conference-speakers
The professional body for everyone working in internal communication and employee engagement. Our annual one day internal communication conference is drawing near. Read about the day here. 4 October, 8 Northumberland Avenue, London. This year we’re set to hear how internal communication and employee engagement professionals are closing the gap in their organisations. Dr Barbara Gibson is a consultant, researcher and lecturer focused on intercultural communication and global business. Tweet her at @barb g.
donquixotedotme.wordpress.com
February | 2015 | donquixotedotme
https://donquixotedotme.wordpress.com/2015/02
Don Quixote -Tilting at the Windmills of Health and Social Care. Archive for the month “February, 2015”. It may be raining outside – but dream ahead to summer days in the garden! 11 Garden Retreats for the Creatively Inclined. Finally finish that novel, opera or oil painting you’ve been working on by drawing inspiration from these peaceful retreats. Completing that 19th-century romance novel set in Provence. Read more about growing wisteria. Joanne Winn Garden Design. A tucked-away garden shed. Gardens a...
brettsadler77.wordpress.com
Where next for #hseparty15 ? | Brett Sadler
https://brettsadler77.wordpress.com/2015/06/26/where-next-for-hseparty15
Digital Self Service in #ukhousing (and beyond). Where next for #hseparty15? On boarding the train from North Wales to Manchester at 7am on the Wednesday (the second day of the event) I had high expectations I had been to the inaugural House Party event last year, had a blast and even blogged about it here. For those who don’t know, this was the second year of House Party with the following summation of the event by the organisers:. Quite a lot longer than it should have! In the session we were challenge...
brettsadler77.wordpress.com
‘Innovation’ is key, or is it just a buzz word? | Brett Sadler
https://brettsadler77.wordpress.com/2015/07/20/innovation-is-key-or-is-it-just-a-buzz-word
Digital Self Service in #ukhousing (and beyond). Innovation’ is key, or is it just a buzz word? Who doesn’t like the word innovate? In #ukhousing and beyond it’s become a fairly common used word. Meaning of Innovation (Cambridge dictionary):. The use of) a new idea or method. There seems to be a growing consensus that using the word innovation so liberally has effectively watered down its meaning and its effectiveness. I well remember when starting a new job, telling my new managers that one of my key ai...
crossinto.com
Not Just Hot Air: Energy Campaign Delivers Content | CrossInto
https://crossinto.com/2014/05/06/not-just-hot-air-energy-campaign-delivers-content
Scott Cross writes of connections made and repaired. Not Just Hot Air: Energy Campaign Delivers Content. May 6, 2014. Not Just Hot Air: Energy Campaign Delivers Content. I came to an interesting conclusion while researching social media marketing case studies: cases reporting actual ROI results are hard to find. I found a lot of hay but very few needles. Vestas, a Danish wind energy company, embarked on it’s largest marketing campaign. Customized LinkedIn banner ads for 400,000 employees of those same or...
crossinto.com
CrossInto | Tag Archive | Beck
https://crossinto.com/tag/beck
Scott Cross writes of connections made and repaired. August 5, 2013. My first rock festival — I am 47 years old. As a rule, I try not to lead with my age. I believe it’s more about who you are inside than what this number, 47, says about who I am. But when telling of my day at the Osheaga Music Festival in Montréal last weekend, […]. This slideshow requires JavaScript. International Association of Business Communicators. Follow CrossInto on WordPress.com. Create a free website or blog at WordPress.com.
brettsadler77.wordpress.com
Housing Customer Self Service Survey Results | Brett Sadler
https://brettsadler77.wordpress.com/2015/06/26/housing-customer-self-service-survey-results
Digital Self Service in #ukhousing (and beyond). Housing Customer Self Service Survey Results. Back in March we set off to learn more. About online customer self service in housing. After crunching the numbers we can now share the results and findings. We think this is just the start of opening up collaboration, conversation and action to move forward. Below is the executive summary, our interpretation of the findings. You may have other views and that’s fine too. Housing is shy to shout about services.
SOCIAL ENGAGEMENT