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Help Desk & Customer Service Cloud Hosted Software | Giva

Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

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Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
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2 IT Help Desk
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10 Help Desk Best Practices
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Help Desk & Customer Service Cloud Hosted Software | Giva | givainc.com Reviews

https://givainc.com

Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

INTERNAL PAGES

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1

Tough Questions to Better Select, Compare & Evaluate Any Software or Cloud Vendors | Giva

https://www.givainc.com/wp/software-vendor-selection-criteria-top-questions-ask-compare-evaluate-purchase.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Avoid Mistakes When Buying Any Software Or Cloud Services. Questions To Ask Software Or Cloud Vendors. IT Help Desk Best Practices. Customer Service Best Practices. Help Desk Glossary of Terms. Tough Questions to Better Select, Compare and Evaluate Any Software or Cloud Vendors. Quickly select, compare and evaluate any software or cloud vendors. IT Help Desk Reports. Ask Vendors These Questions.

2

Giva Help Desk Reviews & Customer Testimonials | Giva

https://www.givainc.com/customers-testimonials.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry. They stand behind their products with top-flight service and support.". Casio Computer Co., Ltd. Santé Health Systems. Miles and Stockbridge P.C. IT Service Desk Manger. Miles and Stockbridge P.C. There are many si...

3

Giva Labs - mcDropdown jQuery Plug-in | Giva

https://www.givainc.com/labs/mcdropdown_jquery_plugin.htm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. In order to use the mcDropdown plug-in, you need the following:. JQuery v1.2.6 (or higher)*. Jquery.mcdropdown.js Plug-in. Jquery.bgiframe.js Plug-in (Optional; for fixing overlay issues in IE6). The mcDropdown plug-in has two main methods of being invoked. The first method creates a new instance of the widget on an existing element:. You initiated the widget. An unordered list DOM element.

4

Giva Labs - jNotify jQuery Plug-in | Giva

https://www.givainc.com/labs/jnotify_jquery_plugin.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. The jQuery jNotify plug-in is an unobtrusive notification system for web-based applications. Use jNotify to inform users when specific actions have completed on your site–such as when an AJAX operation complete. You can not use rich-text–messages are limited to plain text only. Sometimes you want to provide rich-text features, such as links or images, in your notifications. This plug-in may wo...

5

Giva Corporate Student Scholarship Announcement | Giva

https://www.givainc.com/scholarships

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. The Latest from Giva's Student Scholarship Program. Giva Semi-Annual Student Scholarship and Worldwide Community Ambassador Award. Two Award Cycles Each Year. Deadlines June 1st and December 1st. Grants for anyone attending a college or university worldwide. Giva will award $1000 scholarships to undergraduate or graduate students who write thoughtful essays in answering the following questions:.

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Forgot Password | Giva

https://www.giva.net/password_forgot.cfm

Learn more about our hosted customer service, help desk and call center solutions. ». Enter the following information to receive a new temporary password via e-mail. The e-mail address you provide on this form must match the one on record for your. Please enter your Login ID. Please enter your Company ID. Please enter your e-mail address.

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Easy to Customise & Configure Customer Support - Deploy in Days/Train in 1 Hour | Giva

https://www.giva.ae/easy-customize-help-desk-customer-service-software-cloud-configure-deploy-in-days-train-in-hours.htm

Change Customer Support Systems in Just Days. Easily Configurable Without Programmers or Consultants. Setting up Giva for the first time can be completed in just a few days and if you're moving from a current system, often in just a few hours. Categorise Your Customer Support Service Requests. Customer Support Application Natures of Request. Customer Support Software Severity Levels. Configure Service Level Agreements and Breach Notifications. Giva's Customer Support Software REST API. IT Help Desk &.

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The Giva Cloud Help Desk & Customer Service Software Difference | Giva

https://www.giva.ae/giva-difference.htm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. IT Help Desk &. See the Giva Difference. Robust, Fast and Painless. Reporting for Higher Quality. Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making. Explore Giva's Powerful Reporting. Deploy in Days,. Train in One Hour. Experience Giva's Intuitive Design. Giva's ro...

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Avoid Mistakes When Buying Any Software or Cloud Services | Giva

https://www.giva.ae/wp/avoid-mistakes-buying-software-cloud-hosted.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Avoid Mistakes When Buying Any Software Or Cloud Services. Questions To Ask Software Or Cloud Vendors. IT Help Desk Best Practises. Customer Service Best Practises. Help Desk Glossary of Terms. Avoid Mistakes When Buying Any Software or Cloud Services. Whitepaper Series on Buying Process. Avoid 8 Major Mistakes When Buying Any Software or Cloud Service. Do Senior Leaders Have Pain Points?

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IT Help Desk Industry Best Practice Whitepapers | Giva

https://www.giva.ae/wp/it-help-desk-software-cloud-whitepapers.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Avoid Mistakes When Buying Any Software Or Cloud Services. Questions To Ask Software Or Cloud Vendors. IT Help Desk Best Practises. Customer Service Best Practises. Help Desk Glossary of Terms. IT Help Desk Industry Best Practice Whitepapers. Innovative Ideas to Achieve IT Help Desk Success. Get outstanding results from your IT help desk organization with new ideas and best practice approaches.

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IT Help Desk Reports with Metrics, Analytics & KPIs | Giva

https://www.giva.ae/it-help-desk-reports-metrics-charts-graphs-kpi.htm

Reports from KPI Software. Ticket System Business Analytics Reports. Measure Help Desk Productivity. Surveys, Service Level Agreements, and Key Performance Indicators. KPIs in Real-Time or for Analysing Help Desk Trends. Immediate or Scheduled Reports. Communicate Key Performance Indicators to Colleagues. Save, Share, Download and Email Reports. IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. IT Help Desk &. See the Giva Difference. Train i...

giva.com.au giva.com.au

The Giva Cloud Help Desk & Customer Service Software Difference | Giva

https://www.giva.com.au/giva-difference.htm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. IT Help Desk &. See the Giva Difference. Robust, Fast and Painless. Reporting for Higher Quality. Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making. Explore Giva's Powerful Reporting. Deploy in Days,. Train in One Hour. Experience Giva's Intuitive Design. Giva's ro...

giva.uk.com giva.uk.com

IT Help Desk Industry Best Practice Whitepapers | Giva

https://www.giva.uk.com/wp/it-help-desk-software-cloud-whitepapers.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Avoid Mistakes When Buying Any Software Or Cloud Services. Questions To Ask Software Or Cloud Vendors. IT Help Desk Best Practises. Customer Service Best Practises. Help Desk Glossary of Terms. IT Help Desk Industry Best Practice Whitepapers. Innovative Ideas to Achieve IT Help Desk Success. Get outstanding results from your IT help desk organization with new ideas and best practice approaches.

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Tough Questions to Better Select, Compare & Evaluate Any Software or Cloud Vendors | Giva

https://www.giva.uk.com/wp/software-vendor-selection-criteria-top-questions-ask-compare-evaluate-purchase.cfm

IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. Avoid Mistakes When Buying Any Software Or Cloud Services. Questions To Ask Software Or Cloud Vendors. IT Help Desk Best Practises. Customer Service Best Practises. Help Desk Glossary of Terms. Tough Questions to Better Select, Compare and Evaluate Any Software or Cloud Vendors. Quickly select, compare and evaluate any software or cloud vendors. IT Help Desk Reports. Ask Vendors These Questions.

giva.uk.com giva.uk.com

Customer Service/Call Center Reports-Metrics, Analytics & KPIs | Giva

https://www.giva.uk.com/customer-service-call-center-reports-metrics-charts-graphs-kpi.htm

Customer Analytics Reporting Software. Customer Service Analytics and Trends Reports. Measure Customer Service Productivity. Surveys, Service Level Agreements, and Customer Analytics. Real-Time Analytics or for Analysing Help Desk Trends. Reporting Software for Immediate or Scheduled Reports. Communicate Customer Analytics to Colleagues. Save, Share, Download and Email Reports. IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practises. Customer Service Best Practises. IT Help Desk &.

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IT Help Desk Reports. Ask Vendors These Questions. IT Help Desk Best Practices. Customer Service Best Practices. 90% reduction in configure/customize time. 50% lower TCO over a three year period. 40% increase in IT productivity. 80% productivity increase with dashboards. 60% increase in meeting SLAs. 45% increase in number of calls logged. 85% easier to get up and running on Giva. 50% decrease in time required to open cases. Eliminated 24 hours per month of report preparation. 60% increase in meeting SLAs.

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