capeconsulting.com

Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building | 01483 230400

Some Views on Best Practice. Training that delivers results. Increase Your Customer Loyalty. Improvements we Make to Your Customer Service Will be Measured Using Metrics. Such as the Net Promoter Score…. You can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round. We look forward to hearing from you soon. Find Out More Here. Get in Touch With Cape Consulting. In seeking to understand how we cou...

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Some Views on Best Practice. Training that delivers results. Increase Your Customer Loyalty. Improvements we Make to Your Customer Service Will be Measured Using Metrics. Such as the Net Promoter Score…. You can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round. We look forward to hearing from you soon. Find Out More Here. Get in Touch With Cape Consulting. In seeking to understand how we cou...

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Some Views on Best Practice. Training that delivers results. Increase Your Customer Loyalty. Improvements we Make to Your Customer Service Will be Measured Using Metrics. Such as the Net Promoter Score…. You can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round. We look forward to hearing from you soon. Find Out More Here. Get in Touch With Cape Consulting. In seeking to understand how we cou...

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Net Promoter Score | Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building

http://www.capeconsulting.com/net-promoter

Some Views on Best Practice. Training that delivers results. Net Promoter was published in 2003 by Fred Reichheld of Bain and Co. It had a huge impact on many organisations because the research claimed that Net Promoter Score, that is – customers’ willingness to recommend a business to others – correlated with growth. Other researchers dispute this claim but nevertheless it caught the imagination of senior management and has been widely adopted. Calculating Net Promoter Score. Customers are asked -.

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The Top Companies for Customer Service | Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building

http://www.capeconsulting.com/top-companies-customer-service

Some Views on Best Practice. Training that delivers results. The Top Companies for Customer Service. What separates the top companies for customer service from the rest? Many of our clients’ are renowned for their top customer service. The top companies for customer service provide outstanding customer service for their customers and this puts them above their competition. Who wins the customer vote? Three important trait’s of great customer service include:. Hard work and effort. One of the leader’s in ...

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Blog Articles | Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building

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Some Views on Best Practice. Training that delivers results. Top 50 Companies for Customer Service Awards. October 28, 2014. Front page featured story. Front page news story. Thursday 23rd October 2014 Top 50 Companies for Customer Service Awards – The UK’s only benchmarking programme which uses a Find Out More Here. Customer Strategy and Planning 2014. October 17, 2014. Front page featured story. Customer Contact Conference 2014. October 5, 2014. The Top Companies for Customer Service. April 28, 2014.

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Customer Service Training | Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building

http://www.capeconsulting.com/customer-service-training

Some Views on Best Practice. Training that delivers results. Training and coaching for frontline staff and team leaders and managers is integral to enabling them to improve customers’ experience. All staff with roles that involve customer contact – be that face to face, over the phone, by e-mail or web chat – can benefit from developing their ‘soft’ skills. And this will improve both their sales performance and their service performance. Do your people make these common mistakes on the phone? Right click...

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Customer Service Measurement | Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building

http://www.capeconsulting.com/customer-service-measurement

Some Views on Best Practice. Training that delivers results. 8220;What you measure matters but it’s what you do with the data that counts”. Companies frequently collect data on. Customers called about but few companies collect data on. Customers had to call without this, organisations cannot learn. At Cape Consulting, we always start by looking at what matters to your customer and what your customers value which leads to a better understanding of what needs to be measured. Not all methodologies fit every...

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E: info@capeconsultancy.nl T: 06 505 11 963. Borrelaalsmeer haalt 2.372,65 euro op voor StopKinderMisbruik. Ingrid Claasen in Prezi Presentatie Lock me up - Free a girl. In 2011 opgericht door Ingrid Claasen en staat voor:. Haar talenten zijn o.a. netwerken, verkopen, organiseren. Borrelaalsmeer haalt 2.372,65 euro op voor StopKinderMisbruik. Ingrid Claasen van CAPE Consultancy haalt 2.920 euro op aan donaties voor STOP Kindermisbruik. Ik hoop je vanmiddag te zien! Volg mij op Twitter.

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Cape Consulting | Customer service training | Increase your customer service and deepen your customer loyalty | customer service improvements and relationship building | 01483 230400

Some Views on Best Practice. Training that delivers results. Increase Your Customer Loyalty. Improvements we Make to Your Customer Service Will be Measured Using Metrics. Such as the Net Promoter Score…. You can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round. We look forward to hearing from you soon. Find Out More Here. Get in Touch With Cape Consulting. In seeking to understand how we cou...

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Is a leader in public relations, reputation management and corporate communications counsel. Based on Canada's east coast, our firm provides service to clients in Canada, the United States and beyond in a number of sectors including energy, mining, oil and gas, transportation, labour and healthcare. Just some of the services. Export/Trade Business Strategy, Readiness, Matchmaking and Mission Services. Aboriginal Relations-Duty to Consult and General Business Advisory Services. We're where you need us.

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Re-energizing Teachers & Teaching. Providing excellent education today is challenging and complicated. What works? What will motivate and excite students? What is the role of the arts in school improvement? Chicago Arts Partnerships in Education has been providing expert consulting services to schools, arts organizations, school districts and universities for 20 years. CAPE Consults knows how to:. Motivate teachers and learners. Hear more about CAPE Consults from Founder and Lead Consultant Arnold Aprill.